Privacy Policy

Sigma Syncretic Pty Ltd (trading as SigmaSync) is a business consulting, coaching, and training company based in Brisbane, Queensland, Australia. We operate at sigmasync.com.au.

We are committed to protecting the privacy of the people we work with and the visitors to this site. This policy explains what information we collect, how we use it, and how we protect it.

Contact form submissions — when you complete the contact form on this site, we collect your name, business name, email address, phone number, industry, and any message you provide. This information is used to respond to your enquiry and determine whether a program is a good fit.

Popup introductions — if you choose to introduce yourself via the site popup, we collect your first name and email address. This is used only to personalise your experience on this site and to follow up if appropriate.

Client portal information — if you become a client, the portal holds materially more than the website does: the answers you enter into diagnostics, courses and worksheets, business and financial information you provide or upload (including profit-and-loss detail where you share it), any valuation self-assessment, notes from our sessions, documents we generate for you, invoices and payment records, and your activity within the portal. This is the information the engagement runs on. It is described further in our Confidentiality Policy.

Analytics — with your consent we use Google Analytics 4 to understand how visitors use the site (pages visited, time on site, referral source). To be accurate about what that involves: it sets a persistent identifier for your browser and transmits your IP address to Google, and the reporting we see is aggregated. It is not loaded at all unless you accept cookies — declining means the script is never requested.

Cookies — this site uses cookies to remember your preferences and improve your experience. See the Cookie section below for details.

We use the information we collect to:

• Respond to enquiries and determine program fit
• Send information about our programs and services if you've requested it
• Personalise your experience on this site
• Improve the site based on usage patterns
• Comply with legal obligations

We do not sell your information to third parties. We do not use your information for any purpose other than those listed above without your consent.

Information shared during a program engagement — including business financials, team structure, pricing, and strategic decisions — is treated as strictly confidential. We do not publish, share, or reference client information in any identifiable form. See our no-kiss-and-tell policy for details.

This site uses cookies — small text files stored in your browser — to remember your preferences across visits. We use:

• Session cookies — to track your current visit and show appropriate content
• Persistent cookies — to remember returning visitors and personalise the experience
• Analytics cookies — to understand traffic patterns in aggregate

You can disable cookies in your browser settings. Some site features may not function correctly if cookies are disabled.

This site may use third-party services including analytics providers and email delivery services. These providers may process data on our behalf in accordance with their own privacy policies. We select providers who meet appropriate data protection standards.

Your data is stored securely and accessed only by people who need it to respond to your enquiry or deliver a program. We take reasonable steps to protect personal information from unauthorised access, disclosure, or misuse.

Our site is hosted in Australia or on services with Australian data residency options. Where data is processed outside Australia, we take steps to ensure it is protected to Australian Privacy Principles standards.

Under the Australian Privacy Act 1988 you have the right to access the personal information we hold about you (Australian Privacy Principle 12) and to ask us to correct it if it is wrong (APP 13). If you are in New Zealand, the Privacy Act 2020 gives you equivalent access and correction rights. Australian privacy law does not currently give you a general right to have information erased, so we describe deletion below as what we will actually do rather than as a right we are obliged to grant:

• Access the personal information we hold about you (APP 12 / IPP 6)
• Request correction of inaccurate information (APP 13 / IPP 7)
• Ask us to delete information — we will do so where we no longer need it for a purpose set out in this policy and no law requires us to keep it
• Opt out of any marketing communications
• Complain to us first, and then to the regulator if you are not satisfied — see 'Making a complaint' below

To exercise any of these rights, contact us at info@sigmasync.com.au.

Some of the services we use to run this site and the client portal store or process information outside Australia. That includes our hosting and database providers, our email and calendar provider, our payment processor, and our analytics provider — which between them operate in the United States, the European Union and Singapore, depending on the service and the region it assigns.

Where we disclose personal information to an overseas recipient we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, ordinarily through the provider's contractual terms. Under section 16C of the Privacy Act we remain accountable for what those providers do with information we give them — taking those steps satisfies APP 8, it does not transfer that responsibility to them.

We provide services in New Zealand, so the Privacy Act 2020 applies to personal information we collect or hold in the course of doing so. It gives you rights of access and correction equivalent to those set out above, and we handle notifiable privacy breaches — those likely to cause serious harm — in accordance with that Act as well as the Australian notifiable data breaches scheme.

If you are in New Zealand and are not satisfied with our response to a privacy complaint, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

If you think we have mishandled your personal information, tell us first — email hello@sigmasync.com.au with what happened. We will acknowledge your complaint within five business days, investigate it, and give you a written response, ordinarily within 30 days. If it will take longer we will tell you why.

If you are not satisfied with our response, you can take the complaint to the Office of the Australian Information Commissioner at oaic.gov.au, or to the New Zealand Privacy Commissioner if you are in New Zealand. You do not need our permission to do so.

Questions about this policy or how we handle your information can be directed to:

Sigma Syncretic Pty Ltd
Brisbane, Queensland, Australia
info@sigmasync.com.au

We will respond to privacy enquiries within 30 days.

We may update this policy from time to time. The date at the top of the page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.