Terms of Service

These Terms of Service ("Terms") govern your use of the SigmaSync website, the SigmaSync client portal, and any advisory, training, or digital products supplied by Sigma Syncretic Pty Ltd ("SigmaSync", "we", "us").

By using the site, creating a portal account, or purchasing a product or service, you agree to be bound by these Terms. If you do not agree, do not use the site or purchase from us.

Sigma Syncretic Pty Ltd is an Australian company based in Brisbane, Queensland, trading as SigmaSync. All prices are shown in Australian Dollars (AUD) and, where applicable, are GST-inclusive.

SigmaSync provides business advisory services, group and individual training programs, self-paced digital courses, and access to an online client portal containing strategy tools, worksheets, and documents.

The scope of what is included in any given engagement is described on the relevant programme page, in the order confirmation, or in a written engagement letter. Where those descriptions conflict, the engagement letter (if signed) prevails.

Prices for digital courses, advisory sessions, and programmes are shown on the relevant page or quoted in writing. Payment is processed by Stripe; we do not store your card details.

Access to a programme or course is activated once payment is received and confirmed. For programmes that require an intake call or onboarding, your start date is set after that call is scheduled.

Advisory sessions— once a session has been delivered, fees are non-refundable. If you need to reschedule, please give at least 48 hours' notice. No-shows or late cancellations are treated as delivered.

Self-paced courses and digital products — because access is granted immediately on purchase, these products are non-refundable. If the course cannot be accessed due to a technical fault on our side, we will resolve the fault or refund the purchase.

Programmes and bootcamps — refund terms are set out in the engagement letter or programme-specific agreement signed before the programme begins.

Buy-now-pay-later (Afterpay, Klarna, Zip, etc.) — where a refund is approved under the terms above, it is processed back to the original payment method. For BNPL providers, the refund is returned to your instalment plan with the provider, who will adjust your remaining instalments or refund amounts already paid in accordance with their own policies.

Nothing in these Terms excludes your rights under the Australian Consumer Law, including the right to a refund or replacement where a service has a major failure.

The SigmaSync client portal is provided to support delivery of your programme. Your account is for your use only. You are responsible for keeping your login credentials secure and for all activity under your account.

We reserve the right to suspend portal access for misuse, abusive conduct toward staff, or breach of these Terms.

All content on the SigmaSync site and portal — including frameworks, worksheets, written materials, videos, and documents — is owned by Sigma Syncretic Pty Ltd or licensed to us. It is provided for your personal use in connection with the programme you have purchased.

You may not copy, redistribute, republish, or use SigmaSync materials to deliver training or advisory services to third parties without written permission. Strategy documents generated for your business inside the portal are yours to use within your business.

We treat information shared during an engagement — including business financials, team structure, pricing, client lists, and strategic decisions — as strictly confidential. See our no-kiss-and-tell policy for how we handle this.

In return, we ask that you treat SigmaSync materials, frameworks, and the substance of our conversations as confidential and not redistribute them outside your business.

The advice and outputs we provide are based on the information you give us. You agree to provide accurate and complete information about your business, financials, team, and goals.

Decisions about how to act on our recommendations remain yours. You are responsible for legal, tax, accounting, and regulatory matters relating to your business and should engage appropriately qualified professionals for those areas.

SigmaSync provides advisory and training services. We do not guarantee specific business outcomes, revenue, or results. Business outcomes depend on many factors outside our control, including your execution, market conditions, and the accuracy of the information you provide.

Any examples of past client results are illustrative and not representative of what every business will achieve.

To the maximum extent permitted by law, SigmaSync's total liability arising out of or in connection with any product or service is limited to the amount you paid us for that product or service in the twelve months preceding the claim.

We are not liable for indirect, consequential, or economic loss, including loss of profits, loss of business opportunity, or loss of goodwill. Nothing in these Terms limits any liability that cannot be limited by law, including under the Australian Consumer Law.

You may stop using the site and portal at any time. We may suspend or terminate access if you breach these Terms, if fees go unpaid, or if continued delivery is no longer viable. Where we terminate without cause, we will refund any unused portion of pre-paid fees on a reasonable basis.

How we collect, use, and protect your information is described in our Privacy Policy, which forms part of these Terms.

We may update these Terms from time to time. The date at the top of the page reflects the most recent revision. We will notify portal users of material changes by email or by notice in the portal. Continued use after changes means you accept the updated Terms.

These Terms are governed by the laws of Queensland, Australia. Any dispute relating to these Terms or to any product or service we supply is subject to the exclusive jurisdiction of the courts of Queensland.

Questions about these Terms can be directed to:

Sigma Syncretic Pty Ltd
Brisbane, Queensland, Australia
info@sigmasync.com.au